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Terms

Terms and conditions

Last updated: 14 August 2026
These terms apply when you buy a LazyMagnet subscription.
In these terms, "we", "us" and "LazyMagnet" mean LazyMagnet Limited (NZBN 9429030322615), and "you" means the business named on the account.
The service is supplied to you for business purposes.

1. The agreement

Your agreement with us is made up of these terms, the plan you sign up to, and anything else we agree with you in writing. Where a written agreement with you differs from this page, that agreement applies.
What each plan includes, and what it costs, is set out on our pricing page and our usage costs page. We may change what a plan includes, and we will not remove something you are paying for without telling you first.

2. Fees and payment

  • Fees are in New Zealand dollars and exclude GST.
  • Setup is a one-off fee, payable before the build starts, and it includes your first month.
  • Monthly plans are billed monthly in advance. Annual plans are payable in full in advance for the twelve month term.
  • Add-ons are billed monthly alongside your plan.
  • Usage fees are billed in arrears on what you use, at the rates published on our usage costs page. Exceeding an included allowance does not suspend the service.
  • Advertising spend is not payable to us. You pay the advertising platforms directly from your own account, at a budget you set. We do not hold it and we do not take a commission on it.
We will not charge you anything that is not published on our pricing page or our usage costs page unless you have agreed to it in writing.
Late payment. If a payment fails we will notify you and re-present it. If it remains unpaid after 14 days we may suspend the service until it is paid. We will not delete your data for non-payment.
Price changes. We may change our fees on 30 days' written notice. A change does not affect an annual term already paid for. If you do not accept a change you may cancel before it takes effect.

3. Response guarantee

This clause applies to the AI Sales Agent plan and to AI Complete. It does not apply to AI Ads.
Covered. A first message from a genuine enquirer received on a channel connected to the service: text, email, web chat, social media message, or a form on your website. A missed call to a connected number is covered, and the covered response is a text reply. Voice answering of calls is not covered by this clause.
Measurement. From receipt in our system to despatch of our first reply, determined from our message logs. Those logs are the record and are available to you.
Not covered. Channels not connected or since disconnected; any period during which the agent is disabled at your request; spam, duplicate and automated messages, and messages from persons who are not genuine enquirers; failure of a third party we depend on, including your telecommunications carrier or a social media platform; fault in your own systems or website; any period during which the service is suspended for non-payment.
Remedy. Where a covered enquiry is not responded to within 60 seconds, you are entitled to a credit of the plan fee for the calendar month in which it occurred. The credit applies to the plan fee only, and not to usage fees, advertising spend, managed advertising or add-ons. On an annual plan the credit is one twelfth of the amount paid. One credit is available per calendar month irrespective of the number of failures in that month.
Claims. In writing to [email protected] within 30 days of the failure, identifying approximately when it occurred.
This clause is your sole remedy for a failure to meet the response time.

4. Term and cancellation

Monthly plans. No minimum term. Cancel at any time by notice in writing to [email protected]. Cancellation takes effect at the end of the paid month, and the service continues until then. Part months are not refunded.
Annual plans. A twelve month term, paid in advance, in exchange for a reduced monthly rate. You may cancel renewal at any time and the term will not renew. Fees for the unexpired part of a paid term are not refundable.
Setup fee. Refundable in full if you cancel before the build starts. Not refundable once it has started.
Refunds. We do not refund fees for a month that has commenced, or usage fees already incurred, except under clause 3, where the law requires it, or where we agree a refund is warranted.
Cancellation by us. We may end the agreement on 30 days' written notice and will refund fees paid for any period not delivered.
Suspension and termination for breach. We may suspend the service where you breach clause 6, and may end the agreement if the breach is serious or is not remedied after we have asked. Where practicable we will notify you first and allow you to remedy it.

5. Your data and our intellectual property

Yours

  • Your customer data. The names, contact details, conversation history and appointments of your customers. We do not sell, rent or trade it, and we do not use one customer's data to serve another.
  • Your advertising accounts, budget and data. Your advertising accounts are held in your name. Everything in them, including audiences, history and performance data, is yours. We are granted access to work in them and we hand them back on termination.
  • Your business content. Your name, logo, images, prices, service information and testimonials.
  • Your knowledge document. The factual information about your business that the agent draws on when it responds. It remains yours and you may obtain a copy at any time.
  • Your domain names.
  • Deliverables produced for you. Advertising images, video and copy produced for your business, and website or landing page content written for you, are yours to use on a perpetual basis, including after termination.
You grant us a licence to use the above for the sole purpose of supplying the service to you. That licence ends on termination, other than material we are required to retain.

Ours

All intellectual property in the service is and remains ours. This includes:
  • The agent, other than your knowledge document. Its objectives, conversation flow, qualification and booking logic, escalation and handover rules, and persona.
  • The automation. The follow-up, reminder and reactivation message systems and the templates behind them. Copy written about your business is yours; the system that determines what is sent, when and to whom, is ours.
  • Our advertising method. Campaign structures, testing approach, creative templates and budget allocation logic. Finished advertising produced for your business is yours.
  • Our website and landing page templates, design system and components.
  • Our reporting, dashboards and underlying software.
  • Our documentation and training material, and the LazyMagnet name, logo and brand.
A subscription grants you a non-exclusive, non-transferable right to use the service for your own business for the term. It transfers no ownership. You may not copy, resell, sub-licence, or reproduce any part of it for another business.

Accounts on termination

Your advertising accounts and domain names remain yours. The customer records, calendars and messaging you use sit within the LazyMagnet platform, which we license from our suppliers, and the account itself does not transfer to you. Your data does, under clause 9.

Aggregated data

We may use aggregated, de-identified information about how the service performs to improve it. We do not use your customer data, conversations, knowledge document or content to serve any other customer.

Feedback

Any suggestion you provide may be used by us without obligation, and any development arising from it is ours.

6. Your obligations

You are responsible for:
  • Providing what the build requires, including information about your business and access to the accounts we need to connect. Fees continue to run if the build is delayed because we cannot obtain them.
  • Holding the right to contact the people you load into the system. By uploading contacts you confirm they provided their details to you and that you may lawfully message them. The Unsolicited Electronic Messages Act 2007 makes you the sender of those messages.
  • The accuracy and lawfulness of content sent under your name, including advertising and messaging built with you.
  • Your own legal obligations, including the Privacy Act 2020 in respect of your customers' information, the Fair Trading Act 1986 in respect of your claims, and, if you supply health services, the Health Information Privacy Code 2020.
  • Keeping your credentials secure, and notifying us promptly of any unauthorised access.
  • Acceptable use. You must not use the service for unlawful, misleading, harassing or offensive messaging; must not use purchased or scraped contact lists; must not present the agent as a named natural person in a way that misleads a recipient; and must not send messages on behalf of a business other than your own without our written agreement.

7. The AI agent

The agent generates and sends messages automatically, without a person reviewing each message before it is sent.
  • It responds using information supplied by you. Inaccurate or out of date information will produce inaccurate responses.
  • It is not qualified to provide clinical, legal, financial or other regulated advice and must not be relied on for it.
  • You and we may take over any conversation at any time.
  • Conversations are logged and retained in accordance with our privacy policy.

8. Warranties and disclaimers

We will supply the service with reasonable care and skill.
Except as set out in clause 3, we do not warrant that the service will be uninterrupted or error free, and we give no warranty as to results, including any number of leads, enquiries, bookings or level of revenue.
We are not responsible for:
  • Acts or omissions of the advertising platforms, including rejection of advertising, suspension of an account, or changes to their rules or algorithms.
  • Failures or outages of third party platforms, your telecommunications provider, your website or your own systems.
  • Loss arising from information supplied by you being inaccurate, or from changes you make yourself.

9. Data on termination

You may request an export of your contacts, customer records, message history and knowledge document at any time during the term, and for 30 days after cancellation. It is provided in a standard portable format at no charge.
We retain your data for 90 days after cancellation and then delete it, other than tax and payment records we are required to keep. We will delete it sooner on request.

10. Liability

Neither party is liable to the other for indirect or consequential loss, or for loss of profit, revenue, data or business opportunity.
Our total aggregate liability to you, whether in contract, tort or otherwise, is limited to the fees paid by you in the three months preceding the event giving rise to the claim.
Nothing in these terms limits liability that cannot be limited at law, or liability for fraud.

11. Consumer law

The service is supplied and acquired in trade for business purposes. To the extent permitted by law, the Consumer Guarantees Act 1993 and sections 9, 12A and 13 of the Fair Trading Act 1986 do not apply, and you agree it is fair and reasonable that they do not.
If you are not in trade, or those Acts apply notwithstanding the above, they apply and nothing in these terms excludes them.

12. Confidentiality

Neither party may disclose the other's confidential information, including how the service is built and operated.
We may name you as a customer and describe the outcome of the service only with your prior consent.

13. Changes to these terms

We may amend these terms. Where an amendment materially affects you we will give at least 30 days' notice by email, and you may cancel if you do not accept it. Minor amendments that do not change what is supplied or what is payable take effect on publication.

14. Disputes

Notify us in writing at [email protected] in the first instance. If the matter is not resolved, the parties will attempt mediation before commencing proceedings.

15. General

  • Notices to us go to [email protected], and to you at the email address on your account.
  • Entire agreement. These terms and the documents referred to in clause 1 are the entire agreement, and supersede any prior representation not recorded in writing.
  • Assignment. You may not assign this agreement without our written consent, which will not be unreasonably withheld.
  • Severability. If any provision is unenforceable, the remainder continues in force.
  • Waiver. A failure to enforce a provision is not a waiver of it.

16. Governing law

These terms are governed by New Zealand law and the parties submit to the jurisdiction of the New Zealand courts.

Who we are

LazyMagnet Limited
NZBN 9429030322615
Level 4, 4 Graham Street, Auckland 1010, New Zealand
[email protected]