Add up the rest of your bill before you talk to anyone.
There are three numbers, and only two of them come from us
- Your subscription. The monthly plan price, published on the pricing page along with setup.
- Your ad spend, on plans that include ads. You set the budget and pay Facebook and Google directly from your own account. Your ad account and budget stay yours, and we never hold your ad spend.
- Usage. The messages, emails, texts and calls the system sends and receives on your behalf. That is what this page covers, in full.
What each thing costs
| What | What it costs |
|---|---|
| AI messages | 10 cents each |
| Emails | First 10,000 included with your plan, then $0.0039 each |
| Texts, using your own mobile number | $9 a month per SIM, unlimited, within your mobile provider's usage policy. You supply an Android phone and a SIM with unlimited texts |
| Texts, on a managed number | $49 a month per SIM, up to 500 texts a day |
| Texts, pay as you go | No monthly fee, priced per text, and the rate depends on the country you are texting |
| $39 a month, unlimited, within Meta's rules for WhatsApp | |
| Tracking phone numbers | From $3.15 a number, depending on the number |
| Calls on a local number | 10.6 cents a minute out, 4 cents a minute in. Other number types vary |
| Contacts | Unlimited, no charge, on every plan |
| Extra logins for your team | Sold in bundles of five. No price is published yet, so it is one of the three below |
What this looks like on your bill
That month, itemised
Your plan and setup are the separate, larger number, on the pricing page. NZD, excludes GST.
Ad spend never appears on our invoice
What you might be charged that isn't priced yet
- A third AI agent, or more. Your plan includes two AI Sales Agents built and run for you, which covers almost everyone. If your business needs a third, that is priced per agent and we agree it with you in writing before it is built.
- Minutes on the AI Receptionist. The receptionist is $297 a month on its own, or $200 a month added to AI Complete. What happens if your call volume runs unusually high is not settled yet, so there is no per-minute rate published. Until there is, we agree any extra with you in writing first.
- Extra logins for your team. Every plan comes with logins for your team, and extra ones are sold in bundles of five. What a bundle costs depends on your plan, so there is no number to publish yet. As with the other two, we agree it with you in writing before anything changes.
Going over doesn't switch anything off
On AI Complete, or the AI Sales Agent on its own:
Every enquiry answered in under 60 seconds, day or night. If we ever miss one, that month is free.
Applies to enquiries on your connected channels: text, email, web chat, social messages, and missed calls, which get a text back that starts the conversation. Measured from our message logs.
What owners ask before they add up the bill
10 cents a message. It is the one usage fee almost every customer sees, because it is what the AI uses to answer enquiries, follow up with people who have gone quiet, and send appointment reminders. There is no bundle to buy and nothing to top up: the messages are counted and added to your next bill. All prices NZD and excludes GST.
Your first 10,000 emails are included with your plan, which covers ordinary follow-up and reminders comfortably. Beyond that they are $0.0039 each, so even 10,000 extra emails would come to $39. Your list is verified for you every three months at no charge, which keeps the emails landing in inboxes rather than spam folders.
Nothing switches off. Your service keeps running and the extra appears on your next bill at the rates published on this page. We would rather send your customer the message and bill you 10 cents than stop mid-conversation to protect a limit. If your usage jumps for a reason that surprises you, tell us and we will look at it with you.
Only if you use them. Texts are separate from AI messages and there are three ways to have them: $9 a month for unlimited texts on your own mobile number, within your provider's usage policy, where you supply an Android phone and a SIM with unlimited texts; $49 a month for a managed number that sends up to 500 texts a day; or no monthly fee and you pay per text, at a rate that depends on the country.
Three things, and all three get agreed with you in writing before they happen. A third AI agent beyond the two your plan includes is priced per agent. Extra logins for your team come in bundles of five, priced against your plan. And if your call volume on the AI Receptionist runs unusually high, we would talk to you about it rather than surprise you on an invoice.
Yes, and that is the point of this page. You can't judge whether something is worth it from a monthly price alone, so the small numbers are here too: add them up against your own enquiry volume before you speak to us. Publishing them also means we can't quietly change the answer depending on who is asking. The pricing page does the same for plans and setup.